1. Introduction
Welcome to Skeenza. We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains the general ways in which information may be collected, used, stored and shared when you use the Skeenza website, place an order, communicate with us, or otherwise interact with our services.
Please note: This Privacy Policy should be read together with Skeenza's other applicable website policies and terms.
2. Information We Collect
Depending on how you interact with Skeenza, information may include information that you provide directly to us, such as:
- Your name.
- Email address.
- Telephone or WhatsApp contact information.
- Delivery or order information provided when placing an order.
- Information you provide when contacting customer support.
- Information you voluntarily provide when asking questions about products or skincare routines.
We may also receive technical or usage information associated with your interaction with the website, depending on the website technologies and services currently in use.
3. How We Use Information
Information may be used for purposes such as:
- Processing and fulfilling customer orders.
- Communicating with you about an order or enquiry.
- Responding to customer support requests.
- Helping answer product-related questions.
- Improving the website and customer experience.
- Maintaining website security and preventing misuse.
- Meeting applicable legal or operational requirements.
We aim to use information only for legitimate purposes connected with operating Skeenza and providing the services requested by customers.
4. Orders & Purchases
When you place an order through Skeenza, information required to process and deliver that order may be collected.
This can include information such as your name, contact details and delivery information, together with information relating to the products you order.
Customers should provide accurate information when submitting an order so that the order can be processed and delivered correctly.
5. Communications
If you contact Skeenza by email, WhatsApp, or another available communication method, we may use the information you provide to respond to your enquiry.
For example, if you ask about a product, order, delivery or skincare routine, the information in your message may be used to understand and respond to your request.
Please avoid sending unnecessary sensitive personal information through customer-support channels.
6. Information Sharing
Skeenza does not intend to sell customers' personal information simply for the purpose of selling personal data.
Information may need to be shared with service providers or other parties where this is necessary to operate the website, process an order, deliver products, provide customer support, maintain security, or comply with applicable legal requirements.
Where third parties are involved in providing services connected with your order or website experience, their own privacy practices may also apply.
7. Information Security
We take reasonable steps to protect information handled through the website and customer-support channels.
However, no website, online service, storage system or method of transmitting information over the internet can be guaranteed to be completely secure.
Customers should therefore use appropriate care when submitting information online and should not send passwords, payment credentials, or other unnecessary sensitive information through ordinary support messages.
8. Cookies & Similar Technologies
The Skeenza website may use cookies or similar technologies where required for website functionality, security, preferences, analytics, or other operational purposes.
The exact cookies and technologies used may change as website functionality and service providers change.
Depending on your browser and device settings, you may be able to control or restrict certain cookies through your browser settings.
9. Third-Party Services & Links
The Skeenza website may contain links to external websites or services.
When you follow a link to another website, that website may have its own privacy policy and terms. Skeenza is not responsible for the privacy practices of websites that it does not operate.
You should review the privacy information provided by an external service before submitting personal information to that service.
10. Your Choices
Depending on applicable law and the circumstances, you may have rights or choices relating to personal information that Skeenza holds about you.
You may contact us if you have a question about the information you have provided to Skeenza or want to request information regarding your personal data.
We may need to verify your identity before responding to certain requests.
Important: The availability and scope of privacy rights can depend on applicable law and your particular circumstances.
11. Children's Privacy
The Skeenza website is intended for general customers and is not specifically directed toward children.
We do not knowingly request unnecessary personal information from children through our customer-support channels.
If you believe that a child has provided personal information to Skeenza, please contact us so the situation can be reviewed.
12. Changes To This Privacy Policy
Skeenza may update this Privacy Policy from time to time to reflect changes in website functionality, business practices, services, or applicable requirements.
When the policy is updated, the revised version will be published on this page and the "Last Updated" date will be changed accordingly.
We encourage visitors to review this page periodically for the latest version.
13. Contact Skeenza
If you have questions about this Privacy Policy or want to contact Skeenza regarding your personal information, you can reach us through the following channels: